Terms and Conditions

Make sure to read all information below before placing an order with us.

We (Dori makes this) are based in London, United Kingdom at a private residence not disclosed.

​

PLACING AN ORDER

​

By placing an order at Dori Makes This, you agree to have read and understood these terms and conditions.

Once you have placed an order and confirmed the payment of the goods, an email will be sent to you to inform you of the order having been received. At this moment you become bound by your order. After the goods are dispatched to the address you have provided during the ordering process, an email notification will be sent to you.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value.

​

If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer. 

If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.

​

PRODUCT AVAILABILITY

​

We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. We aim to process your order within 1-14 working days, subject to our current turnaround which will be displayed on the product info page. Should your desired products be out of stock or more time needed to complete it we will contact you via email. If we receive no response to our email, your remaining order will be processed and the product out of stock will be refunded.

Please read product descriptions carefully before placing an order.

​

PAYMENT

​

Dori Makes This accepts most major credit and debit cards as well as PayPal. Payment will be debited from your account prior to the order being despatched to you, all payments are handled by Wix, our third party payment processing partner. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery.

​

PRICING

​

Please note that all Dori Makes This products include VAT (where applicable) at the current rates.  Our prices may change without prior notice at any time.

All charges and refunds are in UK Pound Sterling (£).  Dori Makes This cannot be held responsible for any loss due to exchange rate fluctuation. 

​

SHIPPING

​

We update all product descriptions with current turnaround times, so please look out for these (currently all "made to order" items might take up to 14 working days to make). Once your item has been completed we aim to dispatch within 2 working days. All ready in stock items will be despatched within 48 hours. Please note that during busy times like sales or Christmas turnaround may increase by additional 24 hours.

If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer. 

If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.

If you need your item for specific date please contact us through our contact form or e-mail knittintales@gmail.com, we will do our best to accommodate your request.

​

DELIVERY:

​

Some items are ready to ship, but some items are "made to order" - you will find lead times for each product in their description, please look out for these (currently all items might take up to 3 - 14 working days until they are dispatched). If you need your item sooner please message us through our contact form or e-mail knittintales@gmail.com and we will do our best to accommodate your request.  

Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at knittintales@gmail.com . Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.

​

DELIVERY 

​

United Kingdom:

We offer free UK delivery on all orders over £45. For orders below £45 a delivery charge is applied accordingly to the chosen method of delivery. 

​

Europe (EU):

VAT, TAXES to be paid by the client - the courier will contact you directly. Please note your order will not be delivered if there are any outstanding fees and taxes. Please check your government website for the tax/fees details. 

A charge of £6.99 will be applied for all orders to the EU countries.

​

CANCELLATIONS

Sorry we do not accept cancellations of any items which are made to order, personalised and custom. Nevertheless if you made a mistake please contact us and we will treat each case individually, try to help whenever possible. We are happy to cancel any order (apart from custom colour choices) which has not been shipped yet. 

​

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

​

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

​

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dori Makes this, our suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

​

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

​

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

​

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

​

RETURNS POLICY

If you are not 100% happy with your purchase, you are more than welcome to return your item(s) within 14 days of receipt. I will only accept items which are in perfect, unused condition, in the original packaging. 

We offer a refund of all items that are in "Ready to ship" section (made by other brands or unpainted) for the value of the item minus the original postage cost.

Please note that custom and sale items are non-returnable.

Dori Makes This reserves the right to inspect products carefully before agreeing to any exchange or return. Buyer is responsible for the cost of postage

 

QUESTIONS, COMPLAINTS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at knittintales@gmail.com